Privacy and data responsibility
Your trust matters—our standards for handling your personal information
Introduction to our privacy policy
At falenquiro, we value your privacy as highly as your financial clarity. This policy explains our practices for collecting, using, and protecting your personal information during every interaction.
We always comply with Australian privacy laws and maintain high standards of data security, transparency, and ethical use across all consultations and correspondence.
Information we collect and use
We collect personal details such as your name, contact information, and consultation interests strictly for purposes of service delivery and communication.
Information you provide directly
- • Basic identification details, such as name and contact.
- • Details relevant to consultations or service enquiries.
- • Feedback or responses you choose to share with us.
- • Instructions you provide for specific communications.
- • Other personal details you initiate voluntarily.
Information collected automatically
- • IP address to maintain secure sessions.
- • Device and browser type to optimise interaction.
- • Pages visited and session timestamps recorded.
- • Error logs for troubleshooting and improvement.
- • Cookie identifiers for essential website functionality.
Why and how your data is used
Collected data is utilised to deliver consultations, respond to your requests, and continually improve our services and communication.
- • Managing consultation bookings and communication.
- • Responding to service and compliance queries.
- • Improving site usability and support.
- • Security monitoring and fraud prevention.
- • Facilitating feedback collection processes.
- • Maintaining legal and regulatory compliance.
- • Aggregating statistics for internal review.
Privacy protection: We never share personal information outside required processes or without your consent, except for clear legal or regulatory obligations.
Data sharing and disclosure
Personal data is only shared internally or with service providers for essential functions. No information is sold or offered to unrelated third parties.
Service providers
Vetted third parties may assist with secure storage, technical support, and communication, always under strict confidentiality agreements.
Legal and compliance duties
Information is provided to authorities only when legally required or to fulfill lawful obligations.
Anonymous statistics
We may use anonymised data for internal reporting or compliance purposes only, never for external commercial purposes.
Your privacy rights
Subject to Australian law, you have clear rights regarding your data, including access, updates, or removal where permissible.
- • Request access to your personal information.
- • Correct inaccuracies in your personal details.
- • Request deletion, subject to legal limits.
- • Request transfer of your information.
- • Object to use for non-essential purposes.
- • Request restriction on processing scope.
Contact us to exercise your rights or for guidance on privacy matters. We respond promptly to legitimate requests.
How we protect your data
We combine technical safeguards with internal protocols to keep your information secure and limit unauthorised access.
Technical safeguards applied
- • Encryption of stored and transmitted data.
- • Secure network firewalls and protocols.
- • Regular vulnerability assessments and updates.
- • Controlled, restricted system access.
Internal controls and practices
- • Staff trained in privacy best practices.
- • Restricted access by authorised personnel only.
- • Routine audits of privacy systems.
- • Formal escalation and breach protocols.
How long your data is kept
Personal information is retained only as needed for consultations, compliance, and to meet legal or regulatory requirements.
- • Maintained as long as your account is active.
- • Consultation and analytic notes retained briefly.
- • Emails and contact kept only as required.
- • Relevant to fees, maintained per regulations.
- • Usage data used for internal review only.
We do not store personal data beyond legal necessity.
International transfers and storage
Personal data is stored on secure Australian servers or, if transferred, only to countries ensuring strong legal protection.
- • Transfers only when strictly necessary.
- • Secure encrypted protocols for all transfers.
- • Only authorised processors or partners involved.
- • Compliance with international data regulations.
Cookies and tracking information
Essential and analytics cookies ensure a functional website. You can control cookie preferences at any time in your browser.
Cookie types and management
- • Enable basic features and secure access.
- • Help monitor technical performance.
- • Improve comfort and navigation.
- • Support interactive service experience.
Browser tools allow full management of cookie preferences.
Updates to this policy
We review and update this policy regularly. Ongoing use of our site means continued acceptance of any changes.
- • Email notification for major changes.
- • Site banner for important updates.
- • Updated publication dates announced.
- • Change highlights available on request.
Always check latest revision for accuracy.
Contact about privacy
Contact us to discuss privacy or data issues.
falenquiro
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61.8.5728.5463
Email: content@falenquiro.sbs
Last update: October 17, 2025
Effective date: October 17, 2025